Our site uses SSL security, which is legally required for all online stores, ensuring that all transactions are encrypted and protected, preserving the confidentiality of your information.

We partner with Stripe, the largest online payment network in the world. We do not have access to your payment information, such as credit card details. Only Stripe has access to this information, making your purchase 100% secure.

If you have any questions, feel free to contact us:

• Email: contact@orvella.eu

Yes. We work only with reliable suppliers who provide tracking codes for your security and convenience.

We send the tracking code directly to your email within 3 business days, as required by our suppliers (product manufacturers).

If you haven’t received the code after this period, please contact us at contact@orvella.eu, including your order number (e.g., #4321), and we will respond within 24 hours.

During transit between the country of origin and the destination country, there may be a period without updates, as the package is still in transit. You will be notified as soon as the package arrives in the United States. After that, updates will appear with each movement, as with any domestic shipment.

Rest assured, your package is on its way.

We hope this information is helpful. If you have any further questions, please don’t hesitate to contact us.